Use virtual in-person identity proofing to onboard users and increase access to digital platforms.Contact Sales navigate_next
While traditional online identity proofing helps most users access secure services online, some populations struggle with the online process. Virtual in-person proofing allows those individuals to complete identity proofing with a trained Trusted Referee via a simple video conference session.
Individuals may require virtual in-person proofing to overcome several challenges:
ID.me provides step-by-step instructions to facilitate a compliant and auditable virtual in-person identity proofing process
After a user fails online verification, they will be prompted to schedule a free live video session with a Trusted Referee from available time slots.
The user will upload their identity documents and confirm their personal information. They will then receive an email confirming their appointment.
During the virtual in-person proofing session, the user meets with a Trusted Referee via video conference and displays their identity documents.
To complete the process, the Trusted Referee attests the authenticity of the user's documents and application through the video conference. A NIST 800-63-3 compliant digital credential is generated.
To complete virtual in-person identity proofing, users must present the following pieces of information: